04 Nov Bitfinex Minor Security Incident
in Media Releases
Bitfinex announces that it has resolved a minor information security incident, discovered earlier this week.
A small portion of our customer support boards, which held partial, incomplete and stale information was accessed by an individual or group, through the phishing of a customer support agent who did not have senior permissions and therefore had only limited access to supporting tools and helpdesk tickets.
None of Bitfinex’s systems were compromised and there was no loss of customer funds. No server, wallet or database infrastructure was accessed. Law enforcement has been notified.
At no time were customer assets on the platform at risk, nor was password information accessible. Most of the affected customer accounts were empty or inactive. We are continuing to review the incident and the compromised information. We are in the process of contacting all affected customers.
Bitfinex has a very close relationship with law enforcement and will be working with investigation authorities to track down the perpetrator of this minor security incident. We have a strong track record of securing successful convictions against individuals who have attempted to attack our operations in the past.
Bitfinex regularly reviews its security procedures and all personnel are required to undergo mandatory cybersecurity training.