Insurance

Differentiated products and services are key to growth among life and annuity carriers.  Underwriters are poised to help drive this new growth, but they need the right tools and training. Insurers have already invested in a host of new technologies, such as artificial intelligence and automation. Now they need to invest in the people who … Read more

Leading insurance companies are reinventing their product and customer engagement strategies to meet the evolving needs of customers in real-time. To make it work, they need both customer data from connected and IoT devices and advanced data analytics.   The insurance industry has always been data-driven. Risk models and actuarial analytics have been and will continue … Read more

In this series, I have been examining the state of female leadership in insurance from a qualitative and quantitative perspective. While the research paints a compelling picture of progress in some areas, female leaders within insurance have also highlighted the change that still needs to take place in the industry. In this final article in … Read more

In this series of posts, I’ve talked about why personal lines and small commercial insurance carriers need to focus on reinventing the customer experience from end to end, and four different aspects of that experience that can help them drive growth—new products, a marketing transformation, embracing digital channels and improved customer service.   Technology to enable … Read more

Data quality and data architecture are now recognized in insurance and most other industries as the fuel needed to address our biggest challenges. Building the digital core of any organization only works when you have the data quality to act on it.  In this edition of Insurance News Analysis, Abbey Compton and I talk about … Read more

Customer expectations are shifting towards a preference for holistic financial guidance. Today’s customers are looking for advice that’s tailored to their specific needs. They will actively switch to companies that can provide both personalized support and experiences that are aligned with their preferences.   In our last post, we discussed the four key reasons we believe … Read more

In 2008, Accenture published the results of the first P&C Underwriting Survey in partnership with The Institutes. As the longest-running longitudinal underwriting survey in the insurance industry, this report reveals a holistic picture of where underwriting has been—and where we’re going. Namely, it shows us the relationship between the goals leaders set over the last … Read more

As changes in risk and macroeconomics—especially inflation—continue to influence insurance industry dynamics, regulators remain engaged to help insurers and customers adjust accordingly. But not all interventions are achieving their intended outcomes. In this month’s Insurance News Analysis, Joanne Laffan and I discuss the unintended consequences of the UK Financial Conduct Authority rules intended to prevent … Read more

The recent Qorus Accenture Innovation in Insurance Awards highlighted the world’s leading insurance changemakers. The winners of each category stood up against tough competition with initiatives that were not only innovative, but effective and with measurable impact. In this blog series, I will be delving a bit deeper into each category, illustrating how each winner … Read more

How do insurance companies build strategically resilient business models in an unpredictable future? To start, the future isn’t entirely unpredictable. The impacts from many of the most talked about disruptors, including telematics, climate change, automation, AI-driven service models and many more, are proliferating through the insurance industry. Now the questions are: How rapidly will we … Read more